What are the duties of a front desk officer in a hotel?

Hotel Front Desk Clerks have the following responsibilities: Check in customers using computer programs and equipment and provide guests with directions to their room. Inform customers of all on-site amenities and any relevant information that is needed to use them. Handle and resolve guest complaints.

What is front desk job description?

A front desk clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Also known as a front desk receptionist.

What are the first 3 things a guest notices about a hotel desk agent?

What are the first 3 things a guest notices about a hotel desk agent? Having a clean appearance is important for customers to see….Hotel Management and Hospitality Questions – All Grades

• Smile.
• Make eye contact.
• Have welcoming body language.
• All of the above.

  What are the responsibilities of a front desk clerk?

  Responsibilities for Front Desk Clerk

  • Answer any questions guests have.
  • Answer the phone and direct them to the correct place.
  • Follow company policies and procedures.
  • Check guests into and out of the hotel.
  • Take care of any needs the guest has.
  • Schedule transportation for guests.
  • Create a memorable experience for the guests.
  Table of Contents

  • What is front desk job description?
  • What’s the job description of a front desk agent?
  • What are the duties of the front desk at a hotel?

  What’s the job description of a front desk agent?

  Hotel Front Desk Agent Job Description A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. They essentially check guests in and out, make room reservations and track and report room statuses and rates.

  What are the duties of the front desk at a hotel?

  Other essential front desk duties include answering telephones to book reservations, or to redirect calls to hotel guests. They also include taking and answering queries relating to the hotel itself – it’s amenities and facilities, as well as handling the initial customer service complaints.

  What are the duties and responsibilities of front office?

  A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests.

  What are the duties of a hotel agent?

  Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking.